Our Policies & Standards
At Bespoke Support and Care Ltd, we take quality, safety and transparency seriously. Our policies are built around respect, transparency and continuous improvement — not paperwork for show. Below are short summaries of our key commitments. Full versions are available to professionals and families on request.
Safeduarding
We are committed to protecting adults and children from abuse, harm and neglect. Every staff member receives safeguarding training and knows how to recognise, report and respond to concerns. We work closely with local authorities, families and professionals to ensure all concerns are managed safely and transparently.
Adult Safeguarding Lead: Sharon Sandhu
Email: Sharon@bespokesupportcare.com
Full policy available on request.
Equality, Diversity & Inclusion (EDI)
We celebrate individuality. Bespoke Support and Care welcomes people from all backgrounds, cultures and beliefs. We promote equality of opportunity, fairness and respect in everything we do. Our team reflects the diverse communities we serve, and inclusion is part of our daily practice — not just our paperwork.
Complaints & Feedback
We value feedback and see complaints as opportunities to learn and improve. If you are unhappy with any part of our service, we will listen, respond and act quickly. We aim to acknowledge all complaints within 2 working days and provide a written response within 5 working days. If you remain dissatisfied, we will support you to escalate your concern appropriately.
Complaints Procedure summary available on request.
Privacy & Data Protection
We are registered with the Information Commissioner’s Office (ICO) and follow strict data protection procedures in line with the UK GDPR and Data Protection Act 2018. All personal information is handled confidentially, stored securely, and only shared when necessary for care and safety.
Ethical Practice & Modern Slavery
Bespoke Support and Care Ltd believes in ethical working, fair pay and safe employment. We oppose all forms of exploitation, discrimination or modern slavery within our services or supply chain. We expect the same standards from all partners and suppliers.
Statement available on request.
For a copy of any full policy, please email Sharon@bespokesupportcare.com. We’re always happy to share how we keep people safe, included and supported